Shipping policy

Shipping rates are calculated based on the delivery destination as well as the size and weight of the item. If an item is oversized we will contact you regarding additional shipping costs.

 

For freight costs for furniture or oversize items please contact us and we can give you an accurate quote. 

 

We ship to New Zealand and Australian addresses, including rural addresses which incurs an extra charge. You will need to select Rural in the shipping options at check out. If you are located on Waiheke you will need to select the Waiheke option. If these are not selected and your address is Waiheke or rural delivery we will contact you. 

 

Please note, for rural deliveries, we are unable to offer a 'signature required' delivery service - to ensure the safe delivery of your goods, please specify in the order notes a safe place to leave your parcel. Please allow an extra two working days for delivery.

 

We are unable to ship to Great Barrier (Aotea) Island and Chatham Islands (Rēkohu) unless arranged prior, please contact us with any queries. 

 

Fine Specimens takes great pride in sustainability. All products are packaged carefully aiming to reuse packaging items as much as possible. 

You can also add any special delivery instructions in notes at checkout.

 

All items ship on the working day following payment clearance unless otherwise stated. Once items have been picked up, you will receive an email with your tracking information. Most parcels arrive within two - five working days. We will always advise if we expect any delay, however we cannot guarantee time frames for rural or international shipping as our providers do not have direct control over all parts of the international delivery chain - particularly customs!

 

Fine Specimens has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. 

 

CLICK AND COLLECT – PICK UP NEW LYNN

Items can be collected directly from either of our New Lynn locations. 

We’ll contact you once it’s ready to arrange a suitable time to collect.

 

DELIVERY ISSUES

We have confidence in our delivery providers ability to get your items to you as you’d like them. However, if for any reason you are not happy please contact us within 48 hours of receiving your order.

 

ITEMS DAMAGED IN TRANSIT

If the product has been damaged in transit please notify us immediately and we will contact the delivery provider to resolve any claims.

Please note that claims must be made within seven days of delivery of the item.

 

PAYMENT AND CREDIT CARD SECURITY

All prices are in New Zealand dollars and include GST. Your credit card will be charged in New Zealand dollars. If you are purchasing from outside New Zealand the cost price is the GST inclusive price, and you will be responsible for any customs or other duty payable on your goods when they arrive at their destination.